Responsible Gaming

Responsible gaming at Drip Casino on drip-ca.com means approaching online gambling as a form of entertainment, never as a way to earn regular income or solve financial problems. The goal of this page is to help you make informed, conscious decisions about when, how, and how much you play, and to recognize early if your gambling may be becoming risky.

Drip Casino, operated by Galaktika N.V. under Curaçao licence 8048/JAZ2016-050, is committed to offering a safe, fair, and controlled gaming environment for players in Canada. We provide a range of tools, information, and support channels so that you can manage your activity, set your own limits, or request a break or exclusion whenever you need it. Our support team is available to assist you with any responsible gaming questions or requests in a confidential and respectful manner.

Risk Awareness

Online gambling involves financial risk and should always remain voluntary, affordable, and enjoyable. Problems can develop gradually, so recognizing early warning signs is essential. You may be at risk of developing a gambling problem if one or more of the following applies:

• You gamble more frequently or for longer sessions than you originally planned.
• You regularly think about the casino or your bets when you should be focused on work, study, or family.
• You increase stake sizes or chase losses, trying to win back money you have already lost.
• You hide or minimize your gambling activity from family or friends, or feel guilty or ashamed after playing.
• You spend money on gambling that was intended for essential expenses (rent, bills, food, education).
• You borrow money, sell personal items, or use credit to continue gambling.
• You feel restless, irritable, or distressed when you cannot gamble or when you try to cut down.
• Gambling starts to affect your work performance, studies, relationships, or mental health.

Self-Assessment: Check Your Gambling Behaviour

The following questions are for your private self-assessment. Answer honestly "Yes" or "No" to each statement:

• I sometimes gamble with money that I really cannot afford to lose.
• I have tried to cut down or stop gambling, but found it difficult or could not maintain it.
• I gamble longer than I plan to, or lose track of time while playing.
• I gamble to escape problems, stress, anxiety, or low mood.
• I have lied to people important to me about how much or how often I gamble.
• I have needed to increase my usual stakes to get the same excitement from gambling.
• I have returned to gambling soon after a loss to try to win my money back.
• My gambling has caused arguments, financial strain, or other conflicts at home.

If you answered "Yes" to several of these statements, your gambling may be becoming problematic. We strongly encourage you to consider using the tools described below, reduce or stop gambling for a period, and contact a professional support service listed in the Support Resources section of this page.

Limits & Tools

Drip Casino on drip-ca.com provides a range of voluntary controls to help you manage your play. These tools are available to eligible players in Canada and are designed to support a safe, affordable gambling experience.

Deposit Limits (Daily, Weekly, Monthly)

You can set personal deposit limits to control how much money you add to your account over specific periods. These limits apply per account and cannot be bypassed by our support team.

1. Access your profile: Log in to your account on drip-ca.com and go to "My Account" or "Profile".
2. Open Responsible Gaming settings: Select the "Responsible Gaming" or "Limits" section from the account menu.
3. Choose limit type and period: You will see options for:
   • Daily deposit limit (24-hour period)
   • Weekly deposit limit (7-day period)
   • Monthly deposit limit (30-day period)
4. Enter the maximum amount: For each period, type the maximum total amount you are comfortable depositing (for example: CAD 50 per day, CAD 150 per week, CAD 400 per month). Choose amounts that you can afford to lose without affecting essential expenses.
5. Confirm and save: Review your settings and click "Save" or "Confirm". You may be asked to re-enter your password for security.

Important: Decreases to your deposit limits usually take effect immediately. Increases or removals of limits may only take effect after a cooling-off period (for example, 24 hours or more), to prevent impulsive decisions. During this period you can reconsider whether the increase is appropriate.

Time Management and Session Limits

To help you avoid excessive play, Drip Casino provides tools to monitor and limit the time you spend on the site.

• Session timer / reality checks: You may enable on-screen reminders at regular intervals (for example, every 30, 60, or 120 minutes). These reminders show how long you have been logged in and your net result for the session.
• Setting a time limit:
  1. Log in and open "My Account" > "Responsible Gaming".
  2. Select "Session Time Limit" or "Reality Check".
  3. Choose a duration (e.g., 1 hour, 2 hours) and confirm.
• When the limit is reached: You may be automatically logged out or prompted to end the session. In some cases, you must confirm if you wish to continue; we recommend using this as a natural stopping point.

Short Breaks ("Time-Out")

If you feel that you need a short break from gambling but are not ready for longer self-exclusion, you can request a temporary "Time-Out". During a Time-Out, you will not be able to deposit or place bets.

1. Navigate to Time-Out tools: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Take a Break".
2. Select the length of your break: Available options typically include:
   • 24 hours (1 day)
   • 48 hours (2 days)
   • 72 hours (3 days)
3. Confirm your decision: Carefully read what the Time-Out means (e.g., no deposits, no betting, limited access to account settings). Confirm your choice. You may receive an email confirming the start and end time of your break.
4. During the Time-Out: You will not be able to place real-money bets. We encourage you to use this period to seek support if you are worried about your gambling.

Once a Time-Out is activated, it cannot be cancelled or shortened by support. After the selected period ends, your account will normally become available again automatically, subject to any other restrictions that may apply.

Self-Exclusion

Self-exclusion is a more robust measure designed for players who recognize that they need to stop gambling for a longer period or indefinitely. Drip Casino strongly supports any decision to self-exclude and will treat such requests seriously and confidentially.

How to Request Self-Exclusion

1. Locate the Self-Exclusion option:
   • Log in to your account at drip-ca.com.
   • Go to "My Account" or "Profile".
   • Select "Responsible Gaming" and then choose "Self-Exclusion".
2. Choose the exclusion period: In this section, you can select from different self-exclusion durations, which may include:
   • 6 months
   • 1 year
   • 2 - 5 years (where available)
   • Lifetime (permanent exclusion)
3. Confirm your request:
   • Carefully read the explanation of the consequences of self-exclusion.
   • Tick the relevant acknowledgement boxes and click "Confirm" or "Submit".
   • You may be asked to confirm your request via email from your registered address.
4. Contact support (optional but recommended):
   • If you need help choosing the appropriate period or cannot access your account, you can email [email protected] or [email protected] from your registered email address and clearly state that you wish to self-exclude.
   • For complaints or escalation regarding responsible gaming decisions, you may contact [email protected], which functions as a dispute and regulator escalation proxy based on our Antillephone licence framework.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in, deposit, or place bets for the duration of the exclusion. This restriction is intended to support your decision and cannot be lifted early.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails or SMS related to gaming activity once your self-exclusion has been processed. Some system or regulatory notices may still be sent where required by law.
• Existing balance: Subject to standard verification, anti-fraud, and regulatory checks, we will normally arrange withdrawal of any remaining real-money balance upon your written request, where legally possible. In some circumstances, bonuses or pending offers may be cancelled in line with the applicable terms and conditions.
• New accounts: You must not open new accounts with Drip Casino on drip-ca.com during a self-exclusion period. If we detect or are notified of such accounts, they may be closed and any activity may be handled in accordance with our responsible gaming and general terms.

After the Self-Exclusion Period

For fixed-term self-exclusions (for example, 6 months or 1 year), your account will not automatically become fully usable until we complete any required checks. In some cases, a written request and additional cooling-off period may be applied before reactivation. For lifetime exclusions, your account will remain permanently blocked and cannot be reopened.

Important legal notice: Self-exclusion tools on drip-ca.com apply only to your account with Drip Casino and do not automatically extend to other gambling operators or websites, including other brands under Galaktika N.V. or Unionstar Limited, unless expressly stated. For broader protection, please see the section on national self-exclusion schemes and blocking tools below.

Support Resources

Professional, confidential assistance is available if you are concerned about your gambling or the gambling of someone close to you. The services listed below are independent from Drip Casino and provide support without sharing detailed personal information with us unless you choose to do so.

Local Support for Players in Canada

• Canada-wide crisis support:
  • Canada Suicide Prevention Service (CSPS) - Phone: 1-833-456-4566 (24/7); Text: 45645 (evenings). Although not gambling-specific, they can provide immediate emotional support and direct you to local mental health resources.
  • Wellness Together Canada - Website: wellnesstogether.ca. Offers free online mental health and substance-use support for people in Canada, including self-assessment tools, live counselling, and peer support. Available in English and French.
• Provincial gambling help lines (examples):
  • Ontario Problem Gambling Helpline - Phone: 1-866-531-2600 (24/7), English & French; website: connexontario.ca.
  • British Columbia (BC) Gambling Support Line - Phone: 1-888-795-6111 (24/7), website: bcresponsiblegambling.ca.
  • Alberta Health Services Addiction Helpline - Phone: 1-866-332-2322 (24/7), for gambling and other addictions.
  • Quebec Gambling Help - Phone: 1-800-461-0140 (French and English), via gamblinghelp.ca (Jeu: aide et référence).

Operating hours and languages are subject to change. Please check the relevant website for the most up-to-date information and additional regional numbers.

International Support Organizations

National Self-Exclusion and Blocking Schemes (Reference)

Although these services may not apply directly to your Drip Casino account, they illustrate additional protections available in some countries and may be relevant if you reside or spend time there:

• United Kingdom - GAMSTOP: A free national self-exclusion scheme covering most UK-licensed online gambling sites. Website: gamstop.co.uk. Registration prevents you from using licensed UK operators for a chosen period.
• Spain - RGIAJ: The General Registry of Interdictions of Access to Gambling (RGIAJ) allows individuals to register a self-exclusion that applies to licensed Spanish gambling operators. Information: ordenacionjuego.es.

Website and App Blocking Tools

To add an extra layer of protection, you may use software that blocks access to gambling websites and apps on your devices:

• Gamban: Paid software that blocks access to many gambling sites and apps across multiple devices. Website: gamban.com.
• BetBlocker: A free blocking tool that allows you to block access to gambling websites for a chosen period. Website: betblocker.org.
• Device-level filters: Many operating systems and routers offer parental control or content-blocking features that can be configured to block gambling-related content.

Please note that these tools are provided by third parties. Drip Casino is not responsible for their availability, performance, or terms of use.

Support for Family and Friends

Gambling problems can affect family and friends as well as the person who gambles. Many organizations provide dedicated support for affected others, including:

• Gam-Anon: A fellowship for relatives and friends of problem gamblers, offering meetings and resources. Website: gam-anon.org.
• Online support communities: Many forums and moderated groups (for example, subforums on major mental health platforms and specialized gambling support boards) provide peer support for families. When joining, ensure that the community is moderated and respects privacy and confidentiality.

All reputable services prioritize your privacy. You can usually contact them without giving your full name, and they will not share your information with Drip Casino or any operator without your consent, unless required by law for safety reasons.

Help for Family

If you are worried about the gambling of a family member, partner, or friend who plays at Drip Casino or elsewhere, it is important to take care of your own wellbeing and to approach the situation with care and clarity.

How to Talk to Someone About Their Gambling

• Choose the right moment: Talk when the person is sober, calm, and not actively gambling. Avoid conversations during or immediately after a major loss or conflict.
• Use non-judgmental language: Focus on your feelings and specific situations rather than accusations. For example: "I feel worried when I see you stressed about money," rather than "You are irresponsible."
• Be prepared with information: Have contact details of support services ready (such as helplines, therapists, or online resources) so you can offer practical options.
• Set clear boundaries: Decide what you are and are not willing to do (for example, not lending money to cover gambling losses) and communicate this calmly and consistently.

Family and Friends Support Resources

• Gam-Anon: Offers meetings (in-person and online) for people affected by someone else's gambling. Website: gam-anon.org.
• Wellness Together Canada: Provides free mental health support, including for stress and strain caused by a loved one's gambling. Website: wellnesstogether.ca.
• Online forums and chats: Many responsible gambling and mental health organizations host moderated discussion boards and live chats where family members can share experiences and coping strategies in a safe environment.

Recommended Next Steps

• Encourage professional help: Suggest that the person speak with a licensed psychotherapist, counsellor, or addiction specialist who has experience with gambling problems.
• Use helplines: You, the affected person, or both of you together can contact a provincial gambling helpline or national support line (see Support Resources) for immediate advice.
• Seek individual support: Even if the person is not ready to change, you can receive counselling and guidance on how to protect your own emotional and financial wellbeing.
• In urgent situations: If you believe there is a risk of self-harm, domestic violence, or other immediate danger, contact local emergency services or a crisis line in your province without delay.

Operator's Commitment

Drip Casino, operated by Galaktika N.V. with payment processing by Unionstar Limited, is committed to maintaining a safe environment for players in Canada within the framework of our Curaçao licence 8048/JAZ2016-050. While we do not hold a provincial licence in Canada (including Ontario), we voluntarily adopt responsible gaming practices consistent with international standards.

Internal Risk-Check and Monitoring Procedures

• Behavioural analysis: We may use automated systems and manual reviews to monitor account activity patterns that could indicate elevated risk, including:
  • Rapid and repeated deposits within short time frames.
  • Frequent cancellation of withdrawals, particularly after significant losses.
  • Extended continuous play sessions without breaks.
  • Repeated attempts to deposit after failed transactions or declined payments.
• Age and identity verification: We conduct verification checks to prevent underage gambling and to comply with our licence obligations under Curaçao law and applicable anti-money laundering standards.
• Responsible gaming messages: We provide regular on-site reminders that gambling involves risk, encourage the use of limits and breaks, and display clear information about odds and game rules where applicable.

When We May Initiate Contact

Subject to applicable privacy and data protection laws, our responsible gaming or support teams may contact you using the details registered on your account if:

• Our internal systems detect activity that may indicate a heightened risk of harm (for example, a sudden and substantial increase in deposits, or play patterns indicative of distress).
• You have explicitly requested assistance or indicated in contact with support that you are concerned about your gambling.
• There are inconsistencies or unusual changes in your behaviour that require clarification for your own protection or for compliance purposes.

Such contact may include:

• Providing information about responsible gaming tools (limits, Time-Out, self-exclusion).
• Recommending that you take a temporary or long-term break from gambling.
• In some cases, imposing or suggesting specific restrictions on your account, such as deposit limits or temporary suspensions, where we reasonably believe that continued play presents a material risk.

Any measures we apply are intended to reduce potential harm and to comply with our obligations under Curaçao regulation and our internal policies. However, we cannot guarantee that every sign of problematic gambling will be identified. You remain responsible for your own gambling decisions, and we strongly encourage you to make use of the tools and external resources described on this page.

Updates

Responsible gaming standards, regulatory expectations, and internal procedures may evolve over time. Drip Casino therefore reviews and updates this Responsible Gaming page periodically to reflect:

• Changes in our tools and features (for example, new limit types or exclusion options).
• Updates to our licence conditions under Curaçao law, or to relevant guidance affecting Canadian players.
• New or updated contact details for support services and partner organizations.

You may be informed of material changes to this page by:

• An on-site banner or notification when you next log in to drip-ca.com.
• An email sent to the address registered to your account, where appropriate.
• Updated information in the "Responsible Gaming" section accessible from the footer or main menu of the website.

We encourage you to review this page regularly to stay informed about current tools, policies, and resources that may assist you.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help applying any of the tools described above, or wish to provide feedback on our policies, please contact us using the details below.

Responsible Gaming Contact Details

• Email - General Support and Responsible Gaming: [email protected]
• Email - English-language Responsible Gaming Requests: [email protected]
• Email - Complaints and Escalation Proxy (including licence-related concerns): [email protected]
• Official website: https://drip-ca.com

At the time of writing, no dedicated responsible gaming phone line is specified for Drip Casino. If a phone contact becomes available, it will be published on this page and in the "Contact Us" section of drip-ca.com.

Feedback and Self-Control Request Form

You can submit requests or feedback related to self-control and responsible gaming by:

• Sending an email from your registered address with the subject line "Responsible Gaming Request" and clearly stating:
  • The type of request (for example, deposit limit change, Time-Out, self-exclusion).
  • The desired duration and any relevant details.
  • Any concerns you have about your current gambling behaviour.
• Using any contact or feedback form made available under the "Support" or "Contact Us" section on drip-ca.com, if specified, and selecting the relevant topic (for example, "Responsible Gaming / Self-Exclusion").

All responsible gaming communications are treated with high priority, confidentiality, and respect. For your protection, we may request additional information or verification to ensure that any restrictions or changes are correctly applied to your account.